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Best Practices for Business Operations to Stay Strong in 2020

Best Practices for Business Operations to Stay Strong in 2020

This year's arrival of a global pandemic has wreaked havoc on businesses throughout the nation and the world, forcing them to deal with the unknown. Weathering the storm requires implementing best practices for business operations. Great operations managers play a...

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Fridays Catalog Tip of the Week – Follow Up after the Sale

Fridays Catalog Tip of the Week – Follow Up after the Sale

We all want loyal customers, but we are loyal to them? Do most catalogers really engage customers like we should? Recently, I rented a car and 24 hours later the rental company called me to see if I was satisfied with the customer service at their front desk, and...

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