2016: The Year of Performance Improvement

mailbox

The USPS implemented a marked number of changes in 2015. With 2016 underway the USPS will continue with several improvement strategies throughout the year. In fact, the USPS announced their dedication to improving past performance for a more probable future.

 

Commitment to fine-tune the following areas in 2016 includes:

  • The USPS states that they will continue to “improve entry of mail in 187 hub facilities and increase acceptance hours in 68 facilities.” With new analytical reports the USPS will work to improve problems that have been identified.
  • Adjust transportation of mailings based on volume needs and re-evaluate on a regular basis to meet the demands.
  • Consolation plans will remain on hold.
  • A one-time modification to the operating window, which was applied to all mail processing sites, impacted services in a negative manor. The USPS does not plan to duplicate this phase again in 2016.
  • The Mailer’s Technical Advisory Committee (MTAC) meetings, which were held during 2015, to explore new ideas to improve mail preparation, mail entry requirements, and services improvements will continue into 2016.
  • Up-to-date analysis on underperforming in-air and surface transportation will be re-routed and re-scheduled on an as needed basis.
  • Improved training for the customer CARE centers to address the cause of No Delivery
  • With the knowledge of the 2015 holiday season the USPS will expand their peak season teams in over 15 locations. This will take place in November and continue through the first week of January.

According to the USPS, “The implementation of these strategies and absolutes is foundational to building upon the positive service trends and meeting service targets in FY 2016.” 2015 was filled with substantial losses for the Postal Service and they are striving towards positive change.

This year 5 out of the 7 remaining USPS holidays fall on a Monday. Dingley is dedicated to managing the USPS holiday schedule to avoid delays in mailing.

With renewed commitment to the public, the Postal Service is moving forward to meet the demands and needs of businesses and consumers. This is good news for the future of the catalog industry.

About the Author: Jim Gibbs

Vice President of Sales & Marketing at The Dingley Press. Jim has been with Dingley since 2002 and lives in Maine near our Lisbon, Maine plant location.